Do you enjoy meeting people, listening carefully, and helping someone take the first step toward stability?
Are you organized, compassionate, and comfortable guiding people through a structured process?
Then we need you.
Better Angels is seeking Volunteer Resource Day Intake Specialists to help connect guests living in their vehicles with Safe Parking LA, a program that provides secure overnight parking and support services designed to help people move toward stable housing.
This role places you at the front line of our Resource Days, helping guests access a safe place to sleep and a pathway to stability.
What is a Resource Day?
Resource Days are welcoming community events where guests can access warm meals, live music, clothing giveaways, hygiene kits, charging stations, and services from local nonprofits and government partners - all in one place, designed around dignity, connection, and practical support.
Role Overview
As a Resource Day Intake Specialist for Safe Parking LA, you will conduct structured intake conversations with guests currently living in their vehicles.
Working in pairs, you will guide guests through a standardized digital questionnaire to determine eligibility for Safe Parking LA. During the conversation, you will also help review required vehicle documentation such as driver’s license, registration, and insurance status.
Volunteers enter information directly into a structured intake form during the event. Each intake team typically assists 4–6 guests during a four-hour Resource Day.
Guests who qualify may receive same-day enrollment, including a parking permit for an available Safe Parking LA site, leading to an immediate connection to a case manager and additional supportive resources.
This role is ideal for volunteers who enjoy direct service, are comfortable following structured processes, and value respectful, human-centered interactions.
Why This Work Matters
Thousands of people in Los Angeles sleep in their vehicles each night because they have nowhere else to go.
Safe Parking LA provides secure overnight parking locations where individuals and families can safely sleep in their vehicles, while also connecting participants to services that help them stabilize and work toward permanent housing.
Participants gain access to:
Safe, monitored overnight parking
Case management and housing navigation
Assistance with vehicle registration and insurance
Access to additional financial and support resources
AAA membership and roadside assistance support
By conducting intake at Resource Days, you help someone take a critical step off the street and into a safer, more stable environment while they work toward long-term housing.
A single intake conversation can help someone move from uncertainty to safety.
Key Responsibilities
Welcome guests and explain the Safe Parking LA program and intake process
Conduct structured eligibility interviews using a standardized digital questionnaire
Confirm eligibility requirements, such as operational vehicle status and a valid driver’s license
Review documentation, including license, registration, and insurance status
Enter guest information into the intake form during the event
Work collaboratively with another volunteer as part of a two-person intake team
Provide a respectful, welcoming experience for every guest
Coordinate with the Resource Day team to ensure smooth guest flow
Qualifications
Strong interpersonal skills and a friendly, approachable demeanor
Ability to listen carefully and communicate with empathy and respect
Comfortable following structured processes and entering information into digital forms
Reliable, organized, and able to work effectively in a team setting
Interest in helping individuals access pathways toward housing stability
Bilingual volunteers, particularly Spanish speakers, are highly encouraged to apply.
Prior experience with intake processes, social services, or benefits programs is helpful but not required.
Training & Support
Better Angels will provide:
Virtual training before your first Resource Day
On-site orientation and guidance during events
Ongoing support from experienced team members
Monthly, virtual meeting with other Safe Parking intake volunteers
Our goal is to ensure every volunteer feels confident, prepared, and supported
Time Commitment
Volunteers serve two Resource Days per month, with each event lasting approximately four hours onsite.
Resource Days take place across Los Angeles County and are scheduled in advance. Review the schedule here to see details of upcoming events > https://www.betterangels.la/services/upcoming-events
About Safe Parking LA
Safe Parking LA operates a safe parking program, providing secure overnight parking locations for people living in their vehicles. These locations are staffed with a security guard and have access to water and toilets.
The program offers individuals and families a safe place to stay while they work toward stability and permanent housing. Participants also receive access to case management and supportive services that help address barriers such as housing access, employment, and financial challenges.
Safe Parking LA focuses not just on providing parking, but on creating a pathway toward housing and long-term stability.
Programs serve individuals and families across Los Angeles County who are currently living in their vehicles.
More information:https://safeparkingla.org
Interested?
Please respond! One of our leaders will arrange a time to meet with you to learn about your experience and determine together if this critical volunteer position is a good fit for you!
We look forward to welcoming you to the team and working together to expand access to safety, stability, and housing pathways for our neighbors in need.
