Do you enjoy meeting people and helping them access life-changing support?
Are you someone who listens carefully, stays organized, and thrives in a team environment?
Then we need you.
Better Angels is seeking Volunteer Resource Day Intake Specialists to help guests begin the process of determining eligibility for Social Security Disability benefits (SSI/SSDI) during our Resource Days across Los Angeles County.
This role places you at the front line of our events — welcoming guests, listening to their stories, and helping them take an important first step toward financial stability.
Role Overview
As a Resource Day Intake Specialist, you will conduct structured intake conversations with guests attending our Resource Days. Working in pairs, you will guide guests through a short questionnaire designed to determine potential eligibility for Social Security Disability benefits.
Using a standardized digital intake form, you will collect and enter information directly during the event. Each intake team will likely assist 4–6 guests over the course of a four-hour Resource Day, ensuring every interaction is respectful, accurate, and supportive.
This role is ideal for volunteers who enjoy direct service, are comfortable working with structured processes, and value compassionate, human-centered interactions.
Why This Work Matters
For many people experiencing homelessness or severe economic hardship, Social Security Disability benefits can provide critical financial stability.
However, the application process is complex, and many eligible individuals never begin the process because they lack guidance or support. Our partner, Mindset, is able to represent and support applicants through the review and approval process.
By conducting intake at Resource Days, you help identify neighbors who may qualify for SSI or SSDI and connect them with the next steps toward applying. Your work helps open the door to benefits that can provide long-term stability and improve quality of life.
Every intake conversation represents a potential pathway toward greater security.
What is a Resource Day? Resource Days are welcoming community events where guests can access warm meals, live music, clothing giveaways, hygiene kits, charging stations, and services from local nonprofits and government partners - all in one place, designed around dignity, connection, and practical support.
Key Responsibilities
Welcome guests and explain the purpose of the intake process
Conduct structured intake interviews using a standardized digital questionnaire
Accurately enter guest information into the intake form during the event
Work collaboratively with another volunteer as part of a two-person intake team
Listen carefully and communicate with empathy and respect
Ensure guest information is handled with professionalism and confidentiality
Coordinate with the Resource Day team to direct guests to additional services when appropriate
Meet monthly via Zoom with the volunteer team to share experiences and support each other.
Qualifications
Strong interpersonal skills and a friendly, approachable demeanor
Ability to listen carefully and communicate with empathy and respect
Comfortable following structured processes and entering information into digital forms
Reliable, organized, and able to work effectively in a team setting
Interest in helping individuals navigate access to benefits and services
Bilingual volunteers, particularly Spanish speakers, are highly encouraged to apply.
Prior experience with intake processes, social services, or benefits programs is helpful but not required.
Adults only, for this role.
Training & Support
Better Angels will provide:
Virtual training before your first Resource Day
On-site orientation and guidance during events
Ongoing support from experienced team members
Our goal is to ensure every volunteer feels confident and prepared.
Time Commitment
Volunteers will serve two to three Resource Days per month, with each event lasting approximately four hours onsite. See the schedule of our events here.
Resource Days take place across Los Angeles County and are scheduled in advance. Your shift will also be scheduled in advance, and this role is flexible around your needs.
Interested?
Please share your LinkedIn profile in your response comment, or email your resume if you have one, to:
We look forward to welcoming you to the team and working together to expand access to critical benefits for our neighbors in need.
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About Mindset Care
Mindset Care supports individuals whose health conditions impact their ability to work in accessing the Social Security benefits they are entitled to, with Disability Benefits (SSI/SSDI) Evaluation, Application Support, and Appeal Representation.
Each individual is evaluated for SSI/SSDI eligibility, and an application can be submitted on their behalf. If a claim needs to be appealed, Mindset Care has attorneys on staff who can represent individuals through the appeals process.
A person may begin working with Mindset Care at any point in their SSI/SSDI journey.
Importantly, there are no out-of-pocket costs for these services. Mindset Care is only paid directly by the Social Security Administration if the individual is awarded benefits.
Program Delivery: Phone-based and web-based services.
Served Populations include:
• Caregivers (non-paternal)
• Domestic violence survivors
• Individuals experiencing homelessness
• Homebound individuals
• Low-income individuals and households
• People with cognitive disabilities
• People with developmental disabilities
• People with HIV/AIDS
• People with mental health conditions
• People with physical disabilities
• People with substance use issues
• Veterans and military families
• Unemployed individuals
Age Range: Up to age 63
Accessibility: Interpreter and translation services available
Cost: Free (no out-of-pocket cost); fee-based is a percentage of back-pay awarded.
Eligibility Requirement: The individual must be a United States citizen
